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Is shipping discreet?

All packages are shipped in a plain unmarked brown box or standard USPS Priority boxes with no graphics, logos or any other indicators that may reveal the contents of the package. The shipping label will include your name, address and a return address that reads:

Evergreen Wholesale Inc  1041 N Grand Ave #148 COVINA, CA 91724

Please note \"HIGH FIVE\" will appear on your credit card statement. Unfortunately we cannot change this due to requirements by our credit card processor, we apologize for any inconveniences this might cause

Where does High Five ship to?

We accept orders and ship anywhere within the United States and internationally as well including Canada. Please note that when shipping internationally you may incur duty fees and charges, in most cases our customers aren’t required to pay them but it may occur.

How do I track my package?

Once your order has been processed and shipped an automated email with tracking information will be emailed to you. If an email is not received within 24-48 hours please check your spam folder just in case or reach out to help@highfivevape.com with your full name and order number.

What payment methods do you accept?

We accept all major credit card including Visa, American Express, Discover and MasterCard. We also offer installment payment methods such as Sezzle.

Do you accept pre-paid cards or gift cards?

Yes we do! If you are trying to use multiple pre-paid or gift cards for an order, please email help@highfivevape.com for assistance. 

How do you handle returns and exchanges?

We offer a 7 day money back guarantee starting from the day you receive the order. Please note that there is a 10% restocking fee if the product is returned due to personal preference and not a mistake made by High Five (wrong, broken, defective items, etc...). We accept returns if an exchange is desired for the same item(s) but in a different variation for example if you chose the wrong size, color, etc… the item may be sent back and exchanged for a different one. Return postage for all returns and exchanges are not covered by High Five and will need to be covered by the customer. Shipping costs are non refundable. Returns and exchanges are only accepted for products that are unused. We do not accept returns or exchanges for used products under any circumstances. To process a return or exchange, simply reach out to help@highfiveape.com along with your full name, address and order number or photo of the receipt.